We are thrilled to have partnered with CAPSM at www.capsm.ca and announce the release of our first-of-its-kind research report on how police in Canada, the United Kingdom, and the United States are using Twitter! We hope you’ll find our discoveries as eye-opening as we did, and we think that regardless of where in the world…
Category Archives: Featured
Planning for a “social” G20: Toronto Police Services
The June 2010 Group of 20 (G20) summit in Toronto did not go altogether differently from G20 summits in other cities, notably London and Pittsburgh – with one exception: in Toronto, police used social media to a level not previously seen. Central to Toronto Police Services’ success: careful planning and execution before, during, and even…
It’s an encyclopedia! It’s a FAQ! It’s… a wiki?
From the Hawaiian word for “fast,” the wiki is perhaps best exemplified in Wikipedia… but is not limited to the long, sprawling, and not always accurate encyclopedic entries found there. At least one law enforcement agency is using it as a way of both public and internal messaging, in the kind of model that might…
Collecting evidence from the Internet
Last time I blogged about iCyte, a bookmarking tool that archives websites rather than simply linking to them. This preserves pages for later reference, rather than a person having to deal with broken links. The implications for online investigation are clear. If you can archive a website, preserving it with incriminating (or exculpatory) evidence the…
Guarding against stupid cop tricks
Every police administrator knows what damage the wrong YouTube video, tweet, or Facebook status update can do. The public seems drawn to “stupid cop tricks,” and it’s never long before the media find out. Once that happens, it’s all over. The media grill administrators for answers. Because an internal investigation is probably ongoing, there are…
A starting point for professional officer development: LinkedIn
My last few posts have talked about the differences among personal, professional, and official police presences on the social Web; the need for goals and boundaries; and a little about knowing what the tools are for. I want to focus on one of those tools, in part because it is a good start for officers…