In my last post, I blogged about how public opinion—and trust—is formed according to the way police use (and communicate their use of) technology. This week’s post isn’t a direct sequel, but more of an exemplar: how one agency has implemented a strategic plan that integrates social communication. Having participated in a client’s strategic planning…
Tag Archive: Social media
Occupy policing, Part II: Setting — and conveying — the right tone
On LinkedIn last week, I posted an item to several of my groups about how the Philadelphia Police Department cleared the city’s Dilworth Square of Occupy protesters. I received a LinkedIn message asking me what it had to do with social media or the Internet, and rather than respond one-on-one, I thought it would be…
Occupy policing: Shaping community dialogue through leadership
A Washington Post headline this week caught my eye: “Police want to stay out of Occupy story.” As quoted in the article: “What keeps police chiefs up at night is that somehow the purpose of the movement will become about actions that the police have taken,” said Chuck Wexler, executive director of the Police Executive…
Help is not a (dirty) 4 letter word
In the rush to understand all the high tech getting thrown at us on a pretty much constant basis, I think we often forget what the tech is actually for: to connect. With other human beings. Back in the ’80s and ’90s, the promise of computer technology was better efficiency. We’d be able to automate rote…
An exercise in social
Monday last week was something of a first for me. Instead of writing about public relations and social media, I talked about it – to a roomful of about 160 public information officers, media relations officers, command staff and others involved with police information dissemination. The venue: the 2-day Advanced Strategic Communications Seminar, “Social Media…
Political pressure? Refer to your values
It’s been said that social media “amplifies” whatever an organization’s values are. If a company is all about pushy sales, so will be its social efforts. If it seeks long-term customer loyalty based on relationships, its social efforts will reflect that too. Likewise among police departments. An agency that respects its citizens enough to communicate…